Delivered-To: louisicke@gmail.com Received: by 2002:a05:7208:303:b0:a2:bdec:474e with SMTP id n3csp1919035rbb; Fri, 25 Jul 2025 14:13:17 -0700 (PDT) X-Forwarded-Encrypted: i=1; AJvYcCVdxxJELDEzmue6AHGixOZMcAMjdgbyMkoJmdPufXROvzTL6VUViX6LwbAofAqzCdnarxclHn3uAMU=@gmail.com X-Google-Smtp-Source: AGHT+IH+tYfAmksu3jW1bGqeAyRxz6G060QYOhNSGZI19BnmEPK5WSDO5Mnesf3hIQMWxnbtLDv/RSZDoTU= X-Received: by 2002:a17:907:c1f:b0:af2:b9b5:1c06 with SMTP id a640c23a62f3a-af61c8aa24fmr356162266b.14.1753477997431; Fri, 25 Jul 2025 14:13:17 -0700 (PDT) Authentication-Results: mx.google.com; spf=pass (google.com: found no external ips, assuming domain of james.phillips@paradise-green.co.uk as permitted sender) smtp.mailfrom=james.phillips@paradise-green.co.uk; dkim=pass header.i=@paradise-green.co.uk header.s=23-dkim header.b="Y/YrC4Mc" Received-SPF: pass (google.com: found no external ips, assuming domain of james.phillips@paradise-green.co.uk as permitted sender) Received: by 2002:a17:907:6d21:b0:ae9:c48a:f583 with POP3 id a640c23a62f3a-af44a96f731mf232557566b.1; Fri, 25 Jul 2025 14:13:17 -0700 (PDT) X-Gmail-Fetch-Info: louis.icke@paradise-green.co.uk 1 mx1.paradise-green.co.uk 995 licke Return-Path: Received: from mx1.paradise-green.co.uk by mx1.paradise-green.co.uk with LMTP id bbHPLu3vg2hF7jkAJrgJvA (envelope-from ); Fri, 25 Jul 2025 20:58:21 +0000 Received: by mail-pj1-f44.google.com with SMTP id 98e67ed59e1d1-311d5fdf1f0so2164496a91.1 for ; Fri, 25 Jul 2025 13:58:19 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=paradise-green.co.uk; s=23-dkim; t=1753477101; h=from:from:reply-to:subject:subject:date:date:message-id:message-id: to:to:cc:mime-version:mime-version:content-type:content-type: in-reply-to:in-reply-to:references:references; bh=bm/Jl84722JH+5L6V4TKGse6aguMPgMGlTFIIMYcyHc=; b=Y/YrC4MchR2LzL8yDZ666tkL8/mePjdrPkV8NUA+fW4LC07e91tokHcE9sCuxf6EKO2xLE DDTsVuHA821A94/jpqhXpvapl6SltOeUq+R/qsYqx+pjHcRojl5mrloWcvKvTueHyUFW7e rQyiAMXfsNGTRu6VGWjYjj9n4PyaeWAk6hqoOM48T8czawiBqApTez5SbYGtNeTD0JjpsN BA0tWzFZQe8P1WJOpapRBckcv4rxArjTD1EZRxPo68YCe/ExWu29FKwKwLblwlTFa+80dU 4D14EYqYiNOhLG/2rDAK7vHmMuweCO5XXUyJ9J6bje+lVfbfri2mfkT1sSoseA== X-Gm-Message-State: AOJu0YynXYS/QGfNbBe5h7WCmACtF3AhHQxAFZ3SPnlVfkOzEq33KJcA qLJOoOrIphvdRl+y8zKzGEq0Kh0ciizqlnhlsKcMkRYAVHWShW6Afpkh6YxRusjN+PWcGOPd4rq ilmrzdMSmrboNSzdVzpwT+UuCkvtirWk= X-Received: by 2002:a17:90b:56cb:b0:311:d05c:936 with SMTP id 98e67ed59e1d1-31e778f2e74mr5611379a91.17.1753477097158; Fri, 25 Jul 2025 13:58:17 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: James Phillips Date: Fri, 25 Jul 2025 21:58:05 +0100 X-Gmail-Original-Message-ID: X-Gm-Features: Ac12FXwK2MwpNrP1tnQib6DOg2jCZhQ11AS9dUlACtK5rs-B5UP7EgzHqzUUMHQ Message-ID: Subject: Fwd: [Red61 Support] Updated Request: Paradise Green - EdFringe Implementation To: sysadmin@paradise-green.co.uk Content-Type: multipart/alternative; boundary="0000000000007f818d063ac7333a" --0000000000007f818d063ac7333a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please see below for some VIA stuff: JARs for linux and instructions Info about Stripe Tap To Pay which I would like to enable on the FOH phones for NFC ticket payment (replacing Square for Red61, however keeping square on the phones for snack bar stuff) Thanks *James Phillips* | Director *Paradise Green* james.phillips@paradise-green.co.uk http://www.paradise-green.co.uk Paradise Green is a trading style of George IV Venues Ltd which is a Company Limited by Guarantee. Registered Office: 22 Keston Close, Reading, RG4 5DZ ---------- Forwarded message --------- From: Maeve Armstrong Date: Wed, 23 Jul 2025 at 15:37 Subject: [Red61 Support] Updated Request: Paradise Green - EdFringe Implementation To: Paradise Green Cc: James Phillips ##- Please type your reply above this line -## Your request (#34198 ) has been updated. To add a comment, reply to this email or click the link below: https://red61.zendesk.com/hc/requests/34198 *Maeve Armstrong* (Red61 Support) 23 Jul 2025, 15:36 BST Hi James, Apologies, I missed attaching the files, please find them here. Thanks, Maeve Attachment(s) getdown.txt getdown.jar *Maeve Armstrong* (Red61 Support) 23 Jul 2025, 15:06 BST Hi James, Thanks for filling out the form. Stripe Tap2Pay is new this year. I've added the payment processor to your instance, if you head to Setup > Locations you can then select it in the relevant location before processing a test. There is some further info about Tap2Pay payments in this doc: Tak= ing Payments with Stripe Tap to Pay It provides a cleaner flow (it doesn't switch you to a different app) and everything is done through the phone itself so there is no need to connect a reader. There is also the benefit of having all your income in one account so there are some advantages. However, just to note that it is currently only set up for contactless payments (we're hoping to add to ability to enter a pin onto the phone in due course) so it may be worth having your square readers handy as well in case that is useful for some international cards. Let me know if you have any further questions on it. Linux wise, nothing has changed since last year. I have dug out some instructions we had sent over to you that are still relevant: 1. Install Amazon Corretto 11, details here: *https://docs.aws.amazon.com/corretto/latest/corretto-11-ug/linux-info.h= tml* 2. Create a directory where you want to install the Red61 client to, recommended the /home/user/red61. 3. Copy the getdown.jar and getdown.txt into that directory 4. Run the following command fr99om that directory: java -jar ./getdown.jar [directory to install the app | /home/user/red61 ] This will download and start the client, if you want to have an icon on the desktop, the directory contains an icon. The Desktop icon should run thegetdown.jar : java -jar ./getdown.jar /home/user/red61 as this is the way to ensure that the client is always up to date and checks if there is a newer version available. In regards to the visit, would 10am next Thursday work for you? Thanks, Maeve *Maeve Armstrong* (Red61 Support) 17 Jul 2025, 15:08 BST Hello, We hope your preparations for the 2025 Edinburgh Fringe are going well=E2= =80=94the countdown has truly begun! As always, the Red61 Implementation and Support teams will be on hand to help and advise, so please don=E2=80=99t hesitate to get in touch. As with last year, in the run-up to the festival, we=E2=80=99ll be there to= assist with a review of your physical box office and Front of House set-up to ensure you are happy that everything is operating as expected ahead of the festival kicking off. One of our team will visit you on-site to check your set-up over with you, and also use this session as an opportunity to answer any last-minute questions. To arrange your site visit, please complete the following form. Red61 will then reach out to schedule the date, time and location(s) of the session. *https://form.asana.com/?k=3DbOj_qpZGqEaH115fUKHI8w&d=3D16385373049387* At the following link, you will find a Google doc to assist with gathering detailed information regarding your intended set-up so we can provide the best support possible if required during the Fringe. Please find your form here: https://docs.google.com/spreadsheets/d/1DnAN0v-40_nvIl1N1C6OmZk2Z_SfQFFGgKI= mmnxCQGk/edit?usp=3Dsharing Please fill in the information as you know it. Once you=E2=80=99re done, p= rint your name at the bottom of the form to confirm and pop us a message to let us know (at which point we will close the form to editing). *Windows/Mac:* Details of installing Red61 and Amazon Corretto can be found in our Zendesk Help Centre *here* . *Stripe in-person card payments:* Please see this Help Doc to assist with set-up: *Setting up Stripe Terminals* . *Linux/Pi:* Red61 no longer provide our Red61 Pi/Linux images but will continue to provide assistance with installing Red61 on these OS=E2=80=99s where requir= ed. Please contact support for further info. *FOH App:* The Front of House App is available directly from the Play Store and can be downloaded here: *https://play.google.com/store/apps/details?id=3Dcom.red61.via.foh.android* or by searching =E2=80=9CRed61 FOH=E2=80=9D. *Please ensure your devices have the most up-to-date version *(*2.3.1.1 178*) of the app and enable automatic updates. This is especially important this year, as previous versions of the App will not be able to scan encrypted barcodes, which were added in a recent release. The device must also be running Android version 8 as a minimum. When logging in for the first time, enter your instance code and ensure you select *red61.co.uk * as the region. If you are taking the time to update devices, you may find *this doc* on recommended settings helpful. You can find lots of other helpful Front Of House related information *here* . If you are having issues with updating, on the phone, head to Apps > Front of House and clear storage and cache. *Apple, Google Wallet Tickets* Just a reminder that we recently released an update to the Apple/Google Wallet tickets functionality, whereby you can select the background colour of your wallet tickets. If you would like to change from the default dark grey, please send us the HEX colour of your choice. Note: the text colour will remain white, so ensure the background colour is dark enough for easy viewing. *New Dashboard Offers* Previously, COM/PRO/ORG logins could add specific offer tickets to their performances through the Dashboard. This functionality has now been replaced and expanded upon to allow users to add links to Promotions created in Red61. This allows for greater flexibility and the option to allow companies to opt in to a wider variety of offers with different restrictions, eg, postcode, category, time and date, etc. Please see this *Help Doc* for more information on the new settings and how to configure and expose Promotions to your companies in the Dashboard, and feel free to email *support@red61.com* if you have any further questions. Please let us know if this email has been sent to the wrong person, and if so, who you would like any future correspondence regarding Red61 support during the Fringe to go to. If you have any questions regarding any of the above, please email *implementations@red61.com* or call *0345 867 2203* <03458672203> option 4. For all other general support enquiries, please continue to use *support@red61.com* or *0345 867 2203* <03458672203> option 3 (available 24 hours). Many thanks, The Red61 Implementations Team This email is a service from Red61 Support. Delivered by Zendesk . [G0NW54-V20W9] --0000000000007f818d063ac7333a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Please see below for some VIA stuff:

JARs for linux and instructions

Info abou= t Stripe Tap To Pay which I would like to enable on the FOH phones for NFC = ticket payment (replacing Square for Red61, however keeping square on the p= hones for snack bar stuff)

Thanks

James Phillips=C2=A0| DirectorParadise Green

= Paradise Green is a trading style of Georg= e IV Venues Ltd which is a Company Limited by Guarantee.=C2=A0
Regist= ered Office:=C2=A022 Keston Close, = Reading, RG4 5DZ


<= div class=3D"gmail_quote gmail_quote_container">
---------- Forwarded message ---------
From: Maeve Armstrong <support@red61.com><= br>Date: Wed, 23 Jul 2025 at 15:37
Subject: [Red61 Support] Updated Requ= est: Paradise Green - EdFringe Implementation
To: Paradise Green <info@paradise-green.co.uk>=
Cc: James Phillips <james.phillips@paradise-green.co.uk>


=20 =20 =20 =20
##- Please type your reply above this line= -##

Your request (#34198) has been updated.

To add a comment, reply to this email or click the link below:
https://red61.zendesk.com/hc/requests/34198

=
=
3D"" =

= Maeve Armstrong (Red61 Support) =

23 Jul 2025, 15:36 BST =

Hi James,
=C2=A0
Ap= ologies, I missed attaching the files, please find them here.
=C2=A0
= Thanks,
=C2=A0
Maeve

=

= Attachment(s)
getdown.txt
= getdown.jar
=

=

= Maeve Armstrong (Red61 Support) =

23= Jul 2025, 15:06 BST

Hi Ja= mes,
=C2=A0
Thanks for filling out the form.=C2=A0 Stripe Tap2Pay is = new this year.=C2=A0 I've added the payment processor to your instance,= if you head to Setup > Locations you can then select it in the relevant= location before processing a test.=C2=A0 There is some further info about = Tap2Pay payments in this doc: Taking Payments with Stripe Tap to Pay<= /a>
=C2=A0
It provides a cleaner flow (it doesn't switch you to a= different app) and everything is done through the phone itself so there is= no need to connect a reader.=C2=A0 There is also the benefit of having all= your income in one account so there are some advantages.=C2=A0 However, ju= st to note that it is currently only set up for contactless payments (we= 9;re hoping to add to ability to enter a pin onto the phone in due course) = so it may be worth having your square readers handy as well in case that is= useful for some international cards.=C2=A0 Let me know if you have any fur= ther questions on it. =C2=A0
=C2=A0
Linux wise, nothing has changed s= ince last year.=C2=A0 I have dug out some instructions we had sent over to = you that are still relevant:
=C2=A0
  1. Install Amazon Corretto 11, details here: https://docs.aws.amazon.com/corret= to/latest/corretto-11-ug/linux-info.html
  2. Create a directory where you want to install the Red61 client to, rec= ommended the /home/user/red61.
  3. Copy the get= down.jar and getdown.txt into that directory
  4. java -jar ./getdown.jar [directory to install the app | /home/user/red6= 1 ]
=C2=A0
This will download and start the client, if y= ou want to have an icon on the desktop, the directory contains an icon.
= The Desktop icon should run thegetdown.jar : java -jar ./getdown.jar /home/user/red61=C2=A0 as this is the way to ensure that the client is always up to da= te and checks if there is a newer version available.
=C2=A0
In regard= s to the visit, would 10am next Thursday work for you? =C2=A0
=C2=A0
= Thanks,
=C2=A0
Maeve
=C2=A0
=C2=A0

=

=
=
3D"" =

= Maeve Armstrong (Red61 Support) =

17 Jul 2025, 15:08 BST =

Hello,
=C2=A0
We hope yo= ur preparations for the 2025 Edinburgh Fringe are going well=E2=80=94the co= untdown has truly begun!
=C2=A0
As always, the Red61 Implementation a= nd Support teams will be on hand to help and advise, so please don=E2=80=99= t hesitate to get in touch.

As with last year, in the run-up to the = festival, we=E2=80=99ll be there to assist with a review of your physical b= ox office and Front of House set-up to ensure you are happy that everything= is operating as expected ahead of the festival kicking off.=C2=A0=C2=A0One of our team will visit you on-site to check your set-up over with you,= and also use this session as an opportunity to answer any last-minute ques= tions.
To arrange your site visit, please complete the following form. R= ed61 will then reach out to schedule the date, time and location(s) of the = session.=C2=A0
=C2=A0
https://form.asana.com/?k=3DbOj_qpZGqEaH115fUKHI8w&d=3D1= 6385373049387
=C2=A0
At the following link, you will find a G= oogle doc to assist with gathering detailed information regarding your inte= nded set-up so we can provide the best support possible if required during = the Fringe. Please find your form here:
=C2=A0
https://doc= s.google.com/spreadsheets/d/1DnAN0v-40_nvIl1N1C6OmZk2Z_SfQFFGgKImmnxCQGk/ed= it?usp=3Dsharing
=C2=A0
Please fill in the information as you kno= w it.=C2=A0 Once you=E2=80=99re done, print your name at the bottom of the = form to confirm and pop us a message to let us know (at which point we will= close the form to editing).
=C2=A0
Windows/Mac:
= Details of installing Red61 and Amazon Corretto can be found in our Zendesk= Help Centre=C2=A0here.=C2=A0
=C2=A0
Stripe in-per= son card payments:
Please see this Help Doc to assist with set-= up:=C2=A0Setting up Stripe Terminals<= /u>.=C2=A0=C2=A0
=C2=A0
Linux/Pi:
Red61 no lo= nger provide our Red61 Pi/Linux images but will continue to provide assista= nce with installing Red61 on these OS=E2=80=99s where required. Please cont= act support for further info.
=C2=A0
FOH App:
The= Front of House App is available directly from the Play Store and can be do= wnloaded here:
= https://play.google.com/store/apps/details?id=3Dcom.red61.via.foh.androi= d or by searching =E2=80=9CRed61 FOH=E2=80=9D.
Please en= sure your devices have the most up-to-date version=C2=A0(2= .3.1.1=C2=A0 178) of the app and enable automatic updates. =C2=A0 = This is especially important this year, as previous versions of the App wil= l not be able to scan encrypted barcodes, which were added in a recent rele= ase.=C2=A0 The device must also be running Android version 8 as a minimum.<= br>When logging in for the first time, enter your instance code and ensure = you select=C2=A0re= d61.co.uk as the region.=C2=A0 If you are taking the time to u= pdate devices, you may find=C2=A0this doc on recommended settings helpful.=C2=A0 You can find lots of other helpful= Front Of House related information=C2=A0here.=C2=A0 If you are having i= ssues with updating, on the phone, head to Apps > Front of House and cle= ar storage and cache.=C2=A0
=C2=A0
Apple, Google Wallet Ticke= ts
Just a reminder that we recently released an update to the A= pple/Google Wallet tickets functionality, whereby you can select the backgr= ound colour of your wallet tickets.=C2=A0 If you would like to change from = the default dark grey, please send us the HEX colour of your choice.=C2=A0 = Note: the text colour will remain white, so ensure the background colour is= dark enough for easy viewing.=C2=A0=C2=A0
=C2=A0
New Dashboa= rd Offers
Previously, COM/PRO/ORG logins could add specific off= er tickets to their performances through the Dashboard.=C2=A0 This function= ality has now been replaced and expanded upon to allow users to add links t= o Promotions created in Red61.=C2=A0 This allows for greater flexibility an= d the option to allow companies to opt in to a wider variety of offers with= different restrictions, eg, postcode, category, time and date, etc.=C2=A0 = Please see this=C2=A0Help Doc for more informa= tion on the new settings and how to configure and expose Promotions to your= companies in the Dashboard, and feel free to email=C2=A0support@red61.co= m if you have any further questions.=C2=A0=C2=A0
=C2=A0
Pleas= e let us know if this email has been sent to the wrong person, and if so, w= ho you would like any future correspondence regarding Red61 support during = the Fringe to go to.
=C2=A0
If you have any questions regarding any o= f the above, please email=C2=A0implementations@red61.com = or call=C2=A00345 867 2203 option 4. For all other general support enquiri= es, please continue to use=C2=A0support@red61.com or=C2=A00345 867 2203<= /u> option 3 (available 24 hours).
=C2=A0
Many thanks,
=C2=A0<= br>The Red61 Implementations Team
=C2=A0

=

=
This email is a service from Red61 Support. Delivered by Zendesk.
[G0NW54-V20W9]
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--0000000000007f818d063ac7333a--